Shipping policy

SHIPPING

All orders are processed within 3-5 business days after you have placed your order. Orders are not processed on weekends or holidays. If you placed an order on the weekend your order will be processed on the next business day.

Standard shipping is within 5-7 business days AFTER processing time.

All Custom Wig orders require 10-14 business days to process before shipping out.

UNDELIVERABLE PACKAGES, INCORRECT ADDRESSES, AND REFUSED DELIVERIES

All orders are shipped via USPS & UPS to the address you provide. Tracking numbers are sent to your email address as soon as soon as a shipping label is created. Incomplete or incorrect address information is the major cause of shipment delays. Please check the address information on your order. Please make sure you have included ALL the necessary information needed to deliver your package.

ALL orders require a Signature Confirmation. You MUST be there to sign for the package. There will usually be several attempts to deliver your package. If you missed the delivery, it is the customer's responsibility to arrange for package pick-up, if necessary. NO REFUNDS will be issued for refused or abandoned shipments.

LOST SHIPMENTS

If there is a discrepancy in delivery information or it has been lost in transit, please contact us by email ASAP. We will contact USPS OR UPS right away and initiate a trace for your package and have them start an investigation. Please be aware we cannot control how long this may take. If it is confirmed that your shipment has been lost a replacement will be sent pending USPS's investigation results. If the product is returned to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.

SeriesLuxeExtensions reserves the right to change or modify our policy at any time without giving prior notification